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Frequently Asked Questions

Who can participate in the Ameren Missouri Connected Homes Program?

Participation is open to Ameren Missouri residential electric customers who currently own, or are willing to purchase, a Google Nest or ecobee smart thermostat. Any participating customer can opt-in to receive their bundle and participate in the energy evaluation.


Is there a cost to participate?

The cost of the bundle is $109.99 after a $40 incentive.


How do I order a Connected Homes bundle?

It's easy! Simply click on "Shop" at the top of this page and then "Bundles"select the bundle and proceed to check out. Please have your Ameren Missouri residential electric account number ready. You'll create an Ameren Missouri Connected Home Store account so you can track your order and receive ongoing information about ways to optimize how you use your connected devices.


Why do I have to purchase the products as a bundle?

The Connected Homes bundle has been designed to save energy by functioning as a system. Savings opportunities are created by linking these individual components together and creating rules and schedules that can be governed by the included occupancy sensor and / or your smart thermostat sensor, shutting down or powering off devices when you're not present. This bundle has been tested to ensure the individual components work together and meet these goals.


Why are only homes with Google Nest and ecobee smart thermostats eligible?

At this time, Connected Homes is offered to customers with only these thermostats because they have been tested by our team to easily connect with smart home assistants as well as the Connected Home bundle of products. Customers with either of these two smart thermostats may also be eligible to enroll in Ameren Missouri's Peak Time Savings Program.


Why do I need to have a smart thermostat to participate?

Your smart thermostat is a key part of your connected home. By enabling heating and cooling savings through learning and sensing capabilities as well as in its ability to provide occupancy sensing capabilities for control of your whole bundle, your smart thermostat helps to bring you greater energy savings.


Can I purchase additional smart products?

Yes, additional optional smart products that can integrate into the Connected Homes bundle can be purchased through the Connected Homes Store at any time. Additional smart bulbs and plugs can be added to grow your system. Hubs, such as the Amazon Alexa and Google Hub, give you the option to directly control devices from a single dashboard, along with other functions.


How long will it take for my order to arrive?

Due to the extended and highly variable shipping times we’re currently seeing, orders may take 2-4 weeks to be delivered. You will receive a shipping confirmation once the order ships which will include a tracking number. If you do not receive a shipment confirmation within 2 weeks or your package within 4 weeks, feel free to contact customer support.

Products may ship separately.